Case Study – Lightworks
The Business
Lightworks is the largest lighting retailer in Ireland. In business for 9 years, they supply complicated and select lines of lighting to both commercial and domestic customers.
Winners of the Independent Lighting Retail Store of the Year 2004 and 2006, they pride themselves on excellent customer service. They aim to open 2 more stores this year with plans to expand throughout the country.
The Challenge
Lightworks approached Positive Systems Solutions with specific goals in mind. They were looking for a way to increase profitability by streamlining their business processes which required a system that would manage their sales orders from point of sale straight through to inventory and stock handling, a system that would also manage staff, sales promotions and purchasing.
With that in mind, they also wanted flexibility while being easy to use and easy to train staff on.
The Results
Positive’s hands on approach made installation easy. PSS replaced the legacy system with Microsoft RMS, implementing it in-store from start to finish.
Lightworks are very pleased with their new POS system, with managing director Henry Vaughan quoted as saying “it’s like having another man onboard!”
Lightworks are currently experiencing the following benefits:
- All stock items are priced (with such a large item inventory there was occasionally ambiguity of prices for items, which wasted time and cost them money on incorrectly priced items)
- New staff are trained much quicker
- New staff training is cheaper
- Reduced shrinkage
- Management tasks are completed much quicker
- Staff have much more time to focus on customers and taking orders while administration is handled by the system
- Business expanding rapidly
Lightworks are now integrating their system with Microsoft RMS – Head Quarters which will give them the ability to manage all of their stores from one system.
